Customer Service Representative | Salary: AED 3500 | Job Location: Dubai

Customer Service Representative vacancy: 1 to 5 years of experience

Customer Service Representative Opportunity in Dubai: Join Our Team Today!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can impact positively? If so, we have an exciting opportunity for you!


  • Job Title: Customer Service Representative
  • Industry: Retailing
  • Career Level: Mid Career
  • Location: Dubai, UAE
  • Job Type: Full Time
  • Salary: AED 3001-3500
  • Experience: 1 – 2 Years
  • Gender: Any
  • Listed: April 26, 2024 4:13 pm
  • Expires: 28 days, 2 hours

Job Summary:

As a Customer Service Representative, you’ll be at the forefront of our company, ensuring our customers receive exceptional service at every touchpoint. You’ll handle inquiries, resolve issues, and contribute to a positive customer experience.

Key Responsibilities:

1. First Point of Contact

  • Be the initial point of contact for customers, providing information about our products or services.

2. Order Processing

  • Assist customers with placing orders and handling returns promptly and professionally.

3. Multichannel Support

  • Respond to customer inquiries via phone, email, or chat with accurate and helpful assistance.

4. Product Knowledge

  • Maintain a deep understanding of our company policies, procedures, and products to address customer needs effectively.

5. Collaboration

  • Work closely with team members and departments to resolve customer issues and enhance overall satisfaction.

6. Record Keeping

  • Keep detailed records of customer interactions and transactions using our CRM system.

7. Upselling Opportunities

  • Identify opportunities to upsell or cross-sell products based on customer preferences.

8. Follow-Up

  • Follow up with customers to ensure satisfaction and address any additional concerns.


  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Strong communication skills, both verbal and written
  • Problem-solving abilities and ability to remain calm under pressure
  • Proficiency in Microsoft Office and CRM software experience is advantageous
  • Flexibility to work evenings, weekends, and holidays


  • Competitive salary
  • Opportunities for career growth and development
  • Health insurance options (if applicable)
  • Paid time off and holiday pay
  • Employee discounts on company products or services

How to Apply:

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