Customer Service Representative | Salary: AED 3500 | Job Location: Dubai

Customer Service Representative Opportunity in Dubai: Join Our Team Today!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can impact positively? If so, we have an exciting opportunity for you!

Overview

• Job Title: Customer Service Representative
• Industry: Retailing
• Career Level: Mid Career
• Location: Dubai, UAE
• Job Type: Full Time
• Salary: AED 3001-3500
• Experience: 1 – 2 Years
• Gender: Any
• Listed: April 26, 2024 4:13 pm
• Expires: 28 days, 2 hours

Job Summary:

As a Customer Service Representative, you’ll be at the forefront of our company, ensuring our customers receive exceptional service at every touchpoint. You’ll handle inquiries, resolve issues, and contribute to a positive customer experience.

Key Responsibilities:

1. First Point of Contact

• Be the initial point of contact for customers, providing information about our products or services.

2. Order Processing

• Assist customers with placing orders and handling returns promptly and professionally.

3. Multichannel Support

• Respond to customer inquiries via phone, email, or chat with accurate and helpful assistance.

4. Product Knowledge

• Maintain a deep understanding of our company policies, procedures, and products to address customer needs effectively.

5. Collaboration

• Work closely with team members and departments to resolve customer issues and enhance overall satisfaction.

6. Record Keeping

• Keep detailed records of customer interactions and transactions using our CRM system.

7. Upselling Opportunities

• Identify opportunities to upsell or cross-sell products based on customer preferences.

8. Follow-Up

• Follow up with customers to ensure satisfaction and address any additional concerns.

Qualifications:

• High school diploma or equivalent
• Previous customer service experience preferred
• Strong communication skills, both verbal and written
• Problem-solving abilities and ability to remain calm under pressure
• Proficiency in Microsoft Office and CRM software experience is advantageous
• Flexibility to work evenings, weekends, and holidays

Benefits:

• Competitive salary
• Opportunities for career growth and development
• Health insurance options (if applicable)
• Paid time off and holiday pay
• Employee discounts on company products or services

How to Apply:

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