Job Vacancy in Dubai JVC: Front Office Team Leader

Company: The First Collection at Jumeirah Village Circle
Job ID: 2024-5340
Department: TFG Hospitality
Job Location: Dubai

Overview:
Join us at The First Collection at Jumeirah Village Circle, an upscale hotel in the heart of JVC. With 491 well-appointed rooms and suites, convenient access to the city, and a range of amenities, we provide the perfect retreat for both business and leisure travelers.

About The First Collection:
The First Collection brings together key hotel, hospitality, and lifestyle assets under one progressive brand. With a portfolio of operational hotels and a pipeline of upcoming properties, we are committed to delivering exceptional experiences to our guests.

Job Description:
As a Front Office Team Leader, you will oversee front desk activities, ensuring exceptional customer service and efficient operations. Your responsibilities will include managing the reception area, coordinating office supplies, scheduling team duty rosters, handling guest inquiries and complaints, and collaborating with other departments to ensure a seamless guest experience.

Key Responsibilities:

• Provide exceptional customer service to guests in person and over the phone.
• Oversee the guest service area, including telephone and mail communications.
• Manage office supplies and coordinate office maintenance.
• Schedule and coordinate team duty rosters.
• Organize and schedule front office meetings and briefings.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Provide administrative support, including data entry, filing, and photocopying.
• Manage correspondence, including sorting and distributing incoming mail and packages.
• Maintain guest databases and records accurately.
• Address guest complaints and issues diplomatically and efficiently.
• Collaborate effectively with other departments to fulfill guest requests and ensure a seamless guest experience.
• Ensure all month-end reports are updated correctly before the deadline.

Desired Skills & Expertise:

Skills and Qualifications:

• At least one year of experience working as a Front Office Coordinator in a 4/5-star hotel.
• Excellent communication skills, both verbal and written, in English.
• Strong interpersonal skills and a pleasant personality.
• Ability to work flexible hours with rotating shifts.
• Excellent planning and organizing skills.
• Ability to work efficiently in a fast-paced environment.

If you meet the qualifications and are eager to join our team, please apply online. We look forward to welcoming you to The First Collection at Jumeirah Village Circle.