Hospitality Career Alert: Guest Service Agent at First Central Hotel Suites!

By Jobs in UAE

First Central Hotel Suites is seeking an experienced Guest Service Agent (GSA) to join their hospitality team in the UAE. This is your chance to be part of a premier hotel experience where guest satisfaction is the top priority.

About the Opportunity

Premium Hotel Experience First Central Hotel Suites offers guests exceptional service and comfort. As a Guest Service Agent, you’ll be at the heart of creating memorable experiences for travelers from around the world.

Front-Line Guest Relations This role places you as the first point of contact for guests, where your hospitality skills and hotel expertise will make a lasting impression on every visitor.

Position Requirements

Essential Experience

  • Minimum 2 years of hotel work experience
  • Proven track record in guest service or front office operations
  • Understanding of hotel operations and guest expectations

Technical Knowledge Required

  • Proficiency in Protel hotel management system
  • Knowledge of OPERA system operations
  • Familiarity with hotel booking and management software

Availability Requirements

  • Must be currently available in the UAE for face-to-face interviews
  • Ready to start immediately upon selection
  • Flexible availability for hotel shift schedules

What This Role Offers

Professional Growth in Hospitality Work with an established hotel brand and develop expertise in guest relations, hotel systems, and hospitality management.

Guest Interaction Excellence Perfect your customer service skills while working with international guests and creating positive travel experiences.

Hotel Industry Expertise Gain valuable experience with industry-standard systems like Protel and OPERA, enhancing your hospitality career prospects.

Team Environment Join a professional hotel team dedicated to delivering exceptional guest experiences and maintaining high service standards.

Key Responsibilities

Guest Service Excellence

  • Handle guest check-ins, check-outs, and inquiries professionally
  • Manage reservations and room assignments using hotel systems
  • Resolve guest issues promptly and effectively
  • Provide information about hotel services and local attractions

System Operations

  • Use Protel and OPERA systems for daily hotel operations
  • Maintain accurate guest records and booking information
  • Process payments and handle guest account management
  • Generate reports and maintain system data integrity

Front Office Support

  • Coordinate with housekeeping and maintenance teams
  • Handle phone calls and guest communications
  • Assist with guest requests and special arrangements
  • Maintain lobby area presentation standards

Ideal Candidate Profile

Experience Background

  • Hotel front office or guest relations experience
  • Familiarity with hotel operations and guest service standards
  • Knowledge of hospitality industry practices

Technical Skills

  • Protel system proficiency
  • OPERA system knowledge
  • Computer literacy and system navigation
  • Multi-tasking abilities in fast-paced environment

Personal Qualities

  • Excellent communication and interpersonal skills
  • Professional appearance and demeanor
  • Problem-solving abilities for guest issues
  • Cultural sensitivity for international guests

Ready to Advance Your Hospitality Career?

If you have the hotel experience and system knowledge required, and you’re currently available in the UAE for interviews, this could be your next career opportunity in hospitality.

How to Apply:
Send your CV to: [email protected]

Important: Only candidates currently in the UAE and available for face-to-face interviews will be considered.

Position: Guest Service Agent (GSA)
Company: First Central Hotel Suites
Location: UAE
Experience Required: Minimum 2 years hotel work experience

Take the next step in your hospitality career with First Central Hotel Suites!