Remittance Clerk Job Vacancy at Al Ansari Exchange

By Jobs in UAE

Al Ansari Exchange is seeking dedicated Remittance Clerks to join their team across the UAE. This role combines customer service excellence with financial transaction expertise in one of the region’s leading money exchange and remittance companies.

About Al Ansari Exchange

Leading Money Exchange Network Al Ansari Exchange is one of the UAE’s most established and trusted money exchange and remittance service providers, with an extensive network of branches serving customers across the country.

Customer-Focused Service The company is committed to providing fast, reliable, and professional financial services while maintaining the highest standards of compliance and customer satisfaction.

Position Overview – Remittance Clerk

Essential Customer Service Role This position involves accurately performing all remittance transactions and other financial services for customers while maintaining exceptional service standards and strict compliance with regulatory requirements.

Multi-Location Opportunity Work across various Al Ansari Exchange locations throughout the UAE, gaining experience in different branch environments and customer demographics.

Key Responsibilities

Customer Service Excellence

  • Provide fast and excellent customer service in a professional manner
  • Follow the SGOT Rule (Smile – Greet – Offer – Thank) for consistent service delivery
  • Handle customer inquiries and provide exchange rate information
  • Resolve customer complaints independently wherever possible
  • Answer telephone calls and provide transfer rates and information as required

Transaction Processing and Compliance

  • Accurately perform all remittance transactions and financial services
  • Adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times
  • Collect and file all transaction supporting documents according to company filing systems
  • Arrange for document transfer to warehouse facilities
  • Ensure compliance with all regulatory requirements and company policies

Business Development Support

  • Identify and cultivate potential customer relationships and business opportunities
  • Promote and cross-sell new products and services to existing customers
  • Provide market feedback and customer insights to management
  • Support branch revenue goals through proactive customer engagement

Administrative and Operational Tasks

  • Maintain cleanliness of counter, drawers, tables, and workplace according to guidelines
  • Read, understand, and comply with announcements from Head Office or Admin Office
  • Forward technical support requests to appropriate departments
  • Provide necessary information to various company departments
  • Perform additional assignments as delegated by supervisors

Essential Requirements

Educational Background

  • Bachelor’s degree required
  • Strong academic foundation demonstrating analytical and communication abilities

Professional Experience

  • Minimum 2 years of experience in cash handling operations
  • Customer service experience in financial services or related industry
  • Understanding of transaction processing and documentation requirements

Communication and Language Skills

  • Excellent English communication skills (written and verbal)
  • Ability to communicate clearly with diverse customer base
  • Professional telephone manner and customer interaction skills

Flexibility and Adaptability

  • Ability to work flexible shifts as business requirements demand
  • Willingness to work at various locations across the UAE
  • Capability to adapt to different branch environments and procedures

Personal Qualities

  • Ability to work effectively under pressure and meet deadlines
  • Strong attention to detail for accurate transaction processing
  • Professional demeanor and appearance
  • Commitment to continuous learning and skill development

What This Role Offers

Financial Services Career Build expertise in money exchange and remittance services with one of the UAE’s leading financial service providers.

Professional Development

  • Participate in comprehensive training programs
  • Develop specialized knowledge in AML compliance and regulations
  • Build customer relationship management skills
  • Gain exposure to various branch operations across the UAE

Stable Employment Work with an established company that has a strong presence throughout the UAE and offers job security in the financial services sector.

Customer Impact Help customers with essential financial services including international money transfers and currency exchange needs.

Training and Development

Comprehensive Training Programs Al Ansari Exchange provides thorough training on systems, procedures, compliance requirements, and customer service excellence.

Ongoing Professional Development

  • Regular updates on regulatory changes and compliance requirements
  • Customer service skills enhancement programs
  • Career advancement opportunities within the organization
  • Training needs assessment and personalized development plans

Ready to Start Your Financial Services Career?

If you have the educational background, customer service experience, and flexibility to work across UAE locations, this role offers excellent entry into the financial services industry with a trusted regional leader.

How to Apply: Visit: https://careers.alansariexchange.com/job/UAE-Remittance-Clerk/731585122/

Position: Remittance Clerk
Company: Al Ansari Exchange
Location: Various locations across UAE
Posted: September 6, 2025
Experience Required: Minimum 2 years cash handling and customer service

Join Al Ansari Exchange and build your career in financial services while serving the UAE’s diverse customer community!