16000 Dirhams Salary: Service Desk Analyst Vacancy

Job Position: Service Desk Analyst
Company Name: Alpha Data Recruitment

Contract Duration: 2 Years – Extendable
Salary: 16,000 AED

Requirements:

• Bachelor’s degree in computer sciences or related fields
• 5 years’ work experience in service desk/customer services
• Experience in IT Service Management and ITIL framework/processes
• Experience in handling and managing SLAs
• Awareness of ITIL Foundation.
• Experience in using CRM/ITSM/ticketing tools
• Excellent communication skills
• Knowledge of Internet surfing, search engines, etc.

Contact Information: If you meet the qualifications and are interested in this position, please send your application to nishad.kabeer@alpha.ae.