Job Position: Service Desk Analyst
Company Name: Alpha Data Recruitment
Contract Duration: 2 Years – Extendable
Salary: 16,000 AED
Requirements:
- Bachelor’s degree in computer sciences or related fields
- 5 years’ work experience in service desk/customer services
- Experience in IT Service Management and ITIL framework/processes
- Experience in handling and managing SLAs
- Awareness of ITIL Foundation.
- Experience in using CRM/ITSM/ticketing tools
- Excellent communication skills
- Knowledge of Internet surfing, search engines, etc.
Contact Information: If you meet the qualifications and are interested in this position, please send your application to [email protected].