Customer Service Representative Opportunity in Dubai: Join Our Team Today!
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can impact positively? If so, we have an exciting opportunity for you!
As a Customer Service Representative, you’ll be at the forefront of our company, ensuring our customers receive exceptional service at every touchpoint. You’ll handle inquiries, resolve issues, and contribute to a positive customer experience.
Key Responsibilities:
1. First Point of Contact
Be the initial point of contact for customers, providing information about our products or services.
2. Order Processing
Assist customers with placing orders and handling returns promptly and professionally.
3. Multichannel Support
Respond to customer inquiries via phone, email, or chat with accurate and helpful assistance.
4. Product Knowledge
Maintain a deep understanding of our company policies, procedures, and products to address customer needs effectively.
5. Collaboration
Work closely with team members and departments to resolve customer issues and enhance overall satisfaction.
6. Record Keeping
Keep detailed records of customer interactions and transactions using our CRM system.
7. Upselling Opportunities
Identify opportunities to upsell or cross-sell products based on customer preferences.
8. Follow-Up
Follow up with customers to ensure satisfaction and address any additional concerns.
Qualifications:
High school diploma or equivalent
Previous customer service experience preferred
Strong communication skills, both verbal and written
Problem-solving abilities and ability to remain calm under pressure
Proficiency in Microsoft Office and CRM software experience is advantageous
Flexibility to work evenings, weekends, and holidays
Benefits:
Competitive salary
Opportunities for career growth and development
Health insurance options (if applicable)
Paid time off and holiday pay
Employee discounts on company products or services
How to Apply:
[JOB VACANCY FILLED]
This post was last modified on 12/05/2024 11:28 PM 11:28 pm
Authorized job vacancy content publisher in Job Feed Online web portal. Years of experience in web development, seo, digital marketing, and content publishing.
View Comments
Hopefully appreciate the opportunity