Customer Service Representative | Salary: AED 3501-4000 | Type: Full Time | Location: Dubai

شاغر مندوب خدمة عملاء: من 1 إلى 5 سنوات من الخبرة

صناعة: تأمين
Career Level: المرحلة المتوسطة من الحياة المهنية
مكان العمل: دبي
مرتب: 3501-4000 درهم إماراتي
خبرة: 1-2 سنوات
نوع الوظيفة: وقت كامل
شارع: دبي
مدينة: دبي
Listed: April 18, 2024 1:02 pm
Expires: 29 days, 22 hours

We are seeking a friendly, empathetic, and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will serve as the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for helping others.


  • Handle incoming customer inquiries via phone, email, chat, or in-person in a courteous and professional manner.
  • Provide accurate and timely information to customers regarding products, services, pricing, and policies.
  • Assist customers with placing orders, processing returns, and resolving billing issues.
  • Troubleshoot and resolve customer complaints and escalate complex issues to the appropriate department when necessary.
  • Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
  • Process customer requests for refunds, exchanges, or replacements according to company policies.
  • Follow up with customers to ensure satisfaction and address any additional needs or concerns.
  • Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
  • Keep detailed records of customer interactions and transactions using our CRM system.
  • Identify opportunities for process improvements and share feedback with management.


  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
  • Previous experience in customer service, retail, hospitality, or related field preferred.
  • مهارات تواصل خطية وشفويه ممتازة.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and professional under pressure.
  • Proficiency in computer skills and familiarity with CRM software.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Flexibility to work evenings, weekends, and holidays as needed.


  • Competitive salary
  • Health insurance
  • Retirement savings plan
  • Paid time off
  • Employee discounts
  • Professional development opportunities

كيفية التقديم: Please submit your resume and cover letter to [email protected] with the subject line “Customer Service Representative Application.”

رقم الاتصال.: 0524304128

رأي واحد حول “Customer Service Representative | Salary: AED 3501-4000 | Type: Full Time | Location: Dubai”

  1. My name is Hala Moutasem. I have excellent experience in customer service, along with strong interpersonal and technical skills. I would like to be part of your team to contribute to the success in increasing profits and acquiring new customers.


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