Home Latest Jobs Customer Service Representative | Salary: AED 3501-4000 | Type: Full Time | Location: Dubai
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Customer Service Representative | Salary: AED 3501-4000 | Type: Full Time | Location: Dubai

Industry: Insurance
Career Level: Mid Career
Job Location: Dubai
Salary: AED 3501-4000
Experience: 1 – 2 Years
Job Type: Full Time
Street: Dubai
City: Dubai
Listed: April 18, 2024 1:02 pm
Expires: 29 days, 22 hours

Description:
We are seeking a friendly, empathetic, and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will serve as the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for helping others.

Responsibilities:

  • Handle incoming customer inquiries via phone, email, chat, or in-person in a courteous and professional manner.
  • Provide accurate and timely information to customers regarding products, services, pricing, and policies.
  • Assist customers with placing orders, processing returns, and resolving billing issues.
  • Troubleshoot and resolve customer complaints and escalate complex issues to the appropriate department when necessary.
  • Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
  • Process customer requests for refunds, exchanges, or replacements according to company policies.
  • Follow up with customers to ensure satisfaction and address any additional needs or concerns.
  • Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
  • Keep detailed records of customer interactions and transactions using our CRM system.
  • Identify opportunities for process improvements and share feedback with management.

Qualifications:

  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
  • Previous experience in customer service, retail, hospitality, or related field preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and professional under pressure.
  • Proficiency in computer skills and familiarity with CRM software.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

  • Competitive salary
  • Health insurance
  • Retirement savings plan
  • Paid time off
  • Employee discounts
  • Professional development opportunities

How to Apply: Please submit your resume and cover letter to info@uaecareershub.com with the subject line “Customer Service Representative Application.”

Contact No.: 0524304128

This post was last modified on 18/04/2024 2:30 PM 2:30 pm

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  • My name is Hala Moutasem. I have excellent experience in customer service, along with strong interpersonal and technical skills. I would like to be part of your team to contribute to the success in increasing profits and acquiring new customers.

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