Customer Service Representative | Salary: AED 3500 | Industry: Consumer Goods | Job Location: Dubai

Seeking enthusiastic and dedicated individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and assistance with inquiries, orders, and concerns.

Job Title: Customer Service Representative
Industry: Consumer Goods
Career: Entry Level
Job Location: Dubai
Salary: AED 3001-3500
Experience: Less than 1 Year
Job Type: Full Time
Listed: May 6, 2024, 3:41 pm
Expires: 29 days, 23 hours

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, and policies.
• Assist customers with placing orders, processing returns, and resolving issues.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Keep detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate channels.
• Stay up-to-date on company products, promotions, and policies.

Requirements:

• Previous experience in customer service or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Empathy and patience when dealing with customer concerns.
• Proficiency in computer systems and customer service software.
• Flexibility to work evenings, weekends, and holidays as needed.
• High school diploma or equivalent.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• Positive and supportive work environment.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter to [email protected] or via WhatsApp at +971563621027. Please include “Customer Service Representative Application” in the subject line.