Seeking enthusiastic and dedicated individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and assistance with inquiries, orders, and concerns.
Job Title: Customer Service Representative
Industry: Consumer Goods
Career: Entry Level
Job Location: Dubai
Salary: AED 3001-3500
Experience: Less than 1 Year
Job Type: Full Time
Listed: May 6, 2024, 3:41 pm
Expires: 29 days, 23 hours
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and live chat.
- Provide accurate information about products, services, and policies.
- Assist customers with placing orders, processing returns, and resolving issues.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Collaborate with other departments to ensure timely resolution of customer issues.
- Keep detailed records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate channels.
- Stay up-to-date on company products, promotions, and policies.
Requirements:
- Previous experience in customer service or a related field is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Empathy and patience when dealing with customer concerns.
- Proficiency in computer systems and customer service software.
- Flexibility to work evenings, weekends, and holidays as needed.
- High school diploma or equivalent.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- Positive and supportive work environment.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter to [email protected] or via WhatsApp at +971563621027. Please include “Customer Service Representative Application” in the subject line.
Dear HR team,
I’m writing to express my interest in a position at your esteemed company, I’m confident that my skills and qualifications make me suitable candidate to your company.
Thank you for considering my application. I have attached my resume for your review, and I’m looking forward to the opportunity to discuss how I can contribute to your organization.
Thanks & best regards